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Privacy Policy

Effective Date: 10/27/2025
Last Updated: 10/29/2025

Introduction

Welcome to BestI PTV Services (“we,” “us,” “our,” or “BestIPTVServices”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IPTV services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using BestIPTVServices, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register for an account, make a purchase, or contact us, you may provide:

  • Account Information:
    • Full name
    • Email address
    • Username and password
    • Phone number (optional)
    • Date of birth (for age verification)
  • Payment Information:
    • Credit card or debit card details
    • Billing address
    • Payment method preferences
    • Transaction history
  • Communication Information:
    • Messages sent to our support team
    • Feedback, reviews, or survey responses
    • Correspondence and inquiries
  • Profile Information:
    • Profile preferences and settings
    • Viewing preferences
    • Language and subtitle preferences
    • Parental control settings

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

  • Device Information:
    • Device type (smartphone, tablet, smart TV, computer)
    • Operating system and version
    • Device identifiers (IMEI, MAC address, device ID)
    • Screen resolution and display capabilities
    • Browser type and version
  • Usage Information:
    • Content viewed and viewing history
    • Watch time and duration
    • Search queries
    • Channels accessed
    • Features used
    • Interaction with content (pause, rewind, fast-forward)
    • App crashes and performance data
  • Network and Connection Information:
    • IP address
    • Internet service provider
    • Connection type and quality
    • Bandwidth usage
    • Streaming quality selected
  • Location Information:
    • General geographic location (country, city, region)
    • Time zone
    • Language preferences based on location

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze service usage and performance
  • Provide personalized content recommendations
  • Improve user experience
  • Prevent fraud and enhance security

Types of Cookies We Use:

  • Essential Cookies: Required for basic functionality
  • Performance Cookies: Help us understand how you use our service
  • Functional Cookies: Remember your preferences
  • Targeting Cookies: Deliver relevant content and offers

You can control cookie preferences through your browser settings, but disabling certain cookies may limit functionality.

1.4 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction confirmation and payment verification
  • Authentication Services: Social media login information (if you choose to use social login)
  • Analytics Providers: Aggregated usage statistics
  • Fraud Prevention Services: Risk assessment data
  • Marketing Partners: Campaign performance data (anonymized when possible)

1.5 Information You Choose to Share

  • Reviews and ratings you submit
  • Social media posts mentioning our service
  • Referral information when you invite friends
  • Public forum or community posts (if applicable)

2. How We Use Your Information

We use the collected information for various purposes to provide, maintain, protect, and improve our services:

2.1 Service Provision and Account Management

  • Create and manage your account
  • Process subscriptions and payments
  • Authenticate your identity and prevent unauthorized access
  • Provide customer support and respond to inquiries
  • Send service-related communications (confirmations, updates, technical notices)
  • Manage your preferences and settings

2.2 Service Improvement and Personalization

  • Personalize your viewing experience
  • Recommend content based on your preferences
  • Analyze usage patterns to improve service quality
  • Develop new features and functionality
  • Optimize streaming quality and performance
  • Conduct research and analytics

2.3 Communication and Marketing

  • Send promotional offers and special deals (with your consent)
  • Provide information about new features or content
  • Send newsletters and updates (if you’ve subscribed)
  • Conduct surveys to gather feedback
  • Notify you about changes to our services or policies

You can opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in our emails
  • Adjusting your account preferences
  • Contacting our support team

2.4 Security and Fraud Prevention

  • Detect and prevent fraud, abuse, and illegal activities
  • Monitor for security threats and vulnerabilities
  • Verify your identity during sensitive transactions
  • Protect our systems and infrastructure
  • Enforce our Terms of Service
  • Investigate violations and suspicious activity

2.5 Legal and Compliance

  • Comply with legal obligations and regulations
  • Respond to lawful requests from authorities
  • Enforce our rights and protect our property
  • Resolve disputes and handle claims
  • Maintain records as required by law

2.6 Business Operations

  • Process transactions and maintain financial records
  • Conduct internal audits and quality assurance
  • Manage business relationships with partners
  • Facilitate mergers, acquisitions, or asset sales
  • Perform data analysis and reporting

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on the following legal grounds:

3.1 Contractual Necessity

  • Processing required to provide our services and fulfill our contract with you
  • Examples: Account creation, payment processing, service delivery

3.2 Legitimate Interests

  • Pursuing legitimate business interests that don’t override your rights
  • Examples: Fraud prevention, service improvement, analytics, direct marketing to existing customers

3.3 Legal Obligation

  • Complying with legal and regulatory requirements
  • Examples: Tax reporting, responding to legal requests, age verification

3.4 Consent

  • Where required by law, we obtain your explicit consent
  • Examples: Marketing communications, optional data collection, cookies (where required)
  • You may withdraw consent at any time

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Partners

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To process transactions securely (e.g., Stripe, PayPal)
  • Cloud Hosting Services: To store data securely (e.g., AWS, Google Cloud)
  • Analytics Providers: To analyze service usage and performance
  • Customer Support Tools: To manage support tickets and communications
  • Email Service Providers: To send transactional and marketing emails
  • Content Delivery Networks (CDNs): To optimize streaming performance
  • Fraud Prevention Services: To detect and prevent fraudulent activities

These service providers are contractually obligated to:

  • Use your information only for specified purposes
  • Maintain appropriate security measures
  • Comply with applicable privacy laws
  • Not share your information with others

4.2 Business Transfers

If BestIPTVServices is involved in a merger, acquisition, asset sale, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.3 Legal Requirements and Protection

We may disclose your information when required or permitted by law:

  • To comply with legal obligations (court orders, subpoenas, warrants)
  • To respond to lawful requests from government authorities
  • To protect our rights, property, and safety
  • To protect the rights, property, and safety of our users
  • To detect, prevent, or investigate fraud, security issues, or illegal activities
  • To enforce our Terms of Service

4.4 With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so, such as:

  • Sharing content on social media
  • Participating in joint promotions
  • Using third-party integrations

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you:

  • Industry research and analysis
  • Marketing and advertising insights
  • Public reporting and statistics
  • Service improvement initiatives

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

  • Account Information: Retained while your account is active and for a reasonable period after closure (typically 30-90 days) to handle any post-cancellation issues
  • Payment Information: Retained as required for accounting, tax, and legal purposes (typically 7-10 years)
  • Usage Data: Retained for analytics purposes (typically 12-24 months)
  • Communication Records: Retained to document support interactions (typically 2-3 years)
  • Marketing Data: Retained until you opt out or for a reasonable period after your last interaction

5.2 Deletion

When personal information is no longer needed:

  • We securely delete or anonymize it
  • Backups containing your data are deleted within our backup retention cycle
  • Some information may be retained in anonymized form for analytics

You can request deletion of your personal information at any time (subject to legal retention requirements).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

  • Encryption:
    • Data encryption in transit using TLS/SSL protocols
    • Encryption of sensitive data at rest
    • Secure payment processing through PCI-DSS compliant providers
  • Access Controls:
    • Limited access to personal information on a need-to-know basis
    • Multi-factor authentication for administrative access
    • Regular access reviews and audits
  • Infrastructure Security:
    • Secure data centers with physical access controls
    • Firewalls and intrusion detection systems
    • Regular security updates and patches
    • Network segmentation and monitoring
  • Operational Security:
    • Employee training on data protection
    • Confidentiality agreements with staff and contractors
    • Incident response procedures
    • Regular security assessments and penetration testing

6.2 Your Responsibilities

You can help protect your information by:

  • Using strong, unique passwords
  • Not sharing your account credentials
  • Logging out after using shared devices
  • Keeping your contact information current
  • Reporting suspicious activity immediately

6.3 No Guarantee

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal exceptions)
  • Opt-Out: Unsubscribe from marketing communications
  • Account Closure: Close your account and request data deletion

7.2 Additional Rights (GDPR – EEA, UK, Switzerland)

  • Right to Restriction: Limit how we use your information
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

7.3 Additional Rights (CCPA/CPRA – California)

California residents have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising privacy rights
  • Correct inaccurate personal information
  • Limit use of sensitive personal information

7.4 Other Regional Rights

Residents of other jurisdictions may have additional rights under local privacy laws, including:

  • Canada (PIPEDA)
  • Brazil (LGPD)
  • Australia (Privacy Act)
  • Other applicable data protection regulations

7.5 How to Exercise Your Rights

To exercise any of these rights:

  • Email: [Your Privacy Email]
  • Account Settings: Access some controls directly in your account
  • Support Portal: Submit a request through our help center
  • Mail: [Your Business Address], Attention: Privacy Department

We will respond to your request within the timeframe required by applicable law (typically 30 days, though this may be extended in complex cases).

Verification: To protect your privacy, we may need to verify your identity before processing your request.

8. International Data Transfers

BestIPTVServices operates globally, and your information may be transferred to, stored in, and processed in countries other than your own, including countries that may have different data protection laws.

8.1 Transfer Mechanisms

When we transfer personal information internationally, we use appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions recognizing certain countries as providing adequate protection
  • Binding Corporate Rules (where applicable)
  • Your explicit consent (where required)

8.2 EEA, UK, and Swiss Residents

For transfers from the EEA, UK, or Switzerland to countries without adequate data protection:

  • We implement appropriate safeguards as described above
  • You can request a copy of the safeguards we have in place
  • We ensure service providers comply with applicable data protection requirements

9. Children’s Privacy

BestIPTVServices is not intended for children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

9.1 Parental Responsibility

  • Parents and guardians are responsible for monitoring their children’s use of our services
  • We offer parental control features to help manage content access
  • If you believe a child has provided us with personal information, please contact us immediately

9.2 Discovery of Children’s Data

If we discover that we have inadvertently collected personal information from a child:

  • We will delete that information as quickly as possible
  • We will terminate the associated account
  • We will notify the account holder (if applicable)

10. Third-Party Links and Services

Our service may contain links to third-party websites, applications, or services that are not owned or controlled by BestIPTVServices.

10.1 No Responsibility

  • We are not responsible for the privacy practices of third parties
  • Third-party sites have their own privacy policies
  • We encourage you to review privacy policies before providing information to third parties

10.2 Social Media

If you interact with us on social media:

  • Your interactions are governed by the social media platform’s privacy policy
  • We may receive information from the platform according to your privacy settings
  • Public posts may be visible to us and others

11. California Privacy Rights

11.1 “Shine the Light” Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

11.2 Do Not Track Signals

Some browsers offer “Do Not Track” (DNT) signals. Currently, there is no universal standard for how to respond to DNT signals. We do not currently respond to DNT signals but may do so in the future if a standard is established.

11.3 CCPA/CPRA Summary

  • Right to Know: Categories and specific pieces of personal information collected
  • Right to Delete: Request deletion with certain exceptions
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: Equal service and pricing regardless of privacy rights exercise
  • Right to Correct: Correct inaccurate personal information
  • Right to Limit: Limit use of sensitive personal information (we collect minimal sensitive data)

Categories of Personal Information We Collect:

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history)
  • Internet activity (viewing history, usage data)
  • Geolocation data (general location)
  • Audio/visual information (if you contact us via video/voice)
  • Inferences (preferences, characteristics)

We use these categories for the purposes described in Section 2 and share them as described in Section 4.

12. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you still wish to submit an opt-out request, you may contact us at [Privacy Email].

13. European Privacy Rights (GDPR)

13.1 Data Controller

BestIPTVServices acts as the data controller for personal information collected through our services.

13.2 Data Protection Officer

You may contact our Data Protection Officer at:

  • Email: [DPO Email]
  • Address: [DPO Address]

13.3 Legal Bases Summary

We process your data based on:

  • Performance of Contract: Providing services you’ve subscribed to
  • Legitimate Interests: Improving services, fraud prevention, marketing to existing customers
  • Legal Compliance: Meeting legal and regulatory obligations
  • Consent: Where explicitly obtained for specific purposes

13.4 Your GDPR Rights

In addition to the rights listed in Section 7, you have the right to:

  • Lodge a complaint with your supervisory authority
  • Receive information about automated decision-making (we do not use automated decision-making that produces legal or similarly significant effects)

13.5 Data Retention Justification

We retain data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods are based on:

  • The nature of the data
  • Legal and regulatory requirements
  • Operational needs
  • Your relationship with us

14. Automated Decision-Making and Profiling

14.1 Limited Use

We may use automated processing to:

  • Recommend content based on viewing history
  • Personalize your user interface
  • Optimize streaming quality
  • Detect unusual account activity

14.2 No Legal or Significant Effects

We do not use automated decision-making that produces legal effects or similarly significant effects concerning you without human intervention.

14.3 Your Rights

If you believe you’ve been subject to an automated decision with legal or significant effects, you have the right to:

  • Request human intervention
  • Express your point of view
  • Contest the decision

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

15.1 Notification of Changes

When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email for material changes
  • Post a notice on our website or in our app
  • Request your consent if required by law

15.2 Material Changes

For significant changes affecting your rights:

  • We will provide at least 30 days’ notice
  • We may require your affirmative consent to continue using the service
  • You may close your account if you disagree with the changes

15.3 Your Continued Use

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BestIPTVServices Privacy Team

Email: [Your Privacy Email]
Address: [Your Business Address]
Data Protection Officer: [DPO Email]
Support: [Your Support Email]
Phone: [Your Phone Number] (if applicable)

Response Time:
We aim to respond to all privacy inquiries within 30 days (or as required by applicable law).

European Representatives:
If you are in the EEA or UK and wish to contact our European representative:

  • [EU Representative Name and Contact] (if applicable)

UK Representative:
If you are in the UK:

  • [UK Representative Name and Contact] (if applicable)

17. Supervisory Authority Contact

If you are located in the EEA, UK, or Switzerland, you have the right to lodge a complaint with your local data protection authority:

18. Additional Information for Specific Jurisdictions

18.1 Brazil (LGPD)

Brazilian residents have rights under the Lei Geral de Proteção de Dados (LGPD), including the right to:

  • Confirm processing of your data
  • Access your data
  • Correct incomplete or inaccurate data
  • Anonymize, block, or delete unnecessary data
  • Request data portability
  • Object to processing
  • Request information about data sharing

18.2 Canada (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

  • Know why we collect your information
  • Access your personal information
  • Challenge the accuracy of your information
  • Withdraw consent (subject to legal or contractual restrictions)

18.3 Australia (Privacy Act)

Australian residents have rights under the Privacy Act 1988, including the right to:

  • Know what information we hold about you
  • Access and correct your information
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC)

19. Cookies and Tracking Technologies – Detailed Information

19.1 Cookie Management

You can manage cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies
  • Opt-Out Tools: Industry opt-out pages (e.g., Digital Advertising Alliance, Network Advertising Initiative)
  • Our Cookie Settings: [Link to cookie preference center if applicable]

19.2 Cookie Table

Cookie NameTypePurposeDurationsession_idEssentialMaintain login sessionSessionuser_preferencesFunctionalRemember settings1 yearanalytics_idPerformanceTrack usage patterns2 years[Add specific cookies your service uses]

19.3 Analytics and Advertising

We may use:

20. Your Consent

By using BestIPTVServices, you consent to:

  • The collection, use, and sharing of your information as described in this Privacy Policy
  • The transfer of your information to other countries as described in Section 8
  • The use of cookies and tracking technologies as described in Sections 1.3 and 19

You may withdraw your consent at any time by:

  • Adjusting your account settings
  • Contacting our privacy team
  • Closing your account

Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

Acknowledgment

BY USING BESTIPTVSERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.

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